the exchange of information and understanding between people from different cultural backgrounds.

help develop a sense of trust between the patient and provider, which might make it easier for patients to adhere to a provider's recommendations.

facilitates tax controllers, accountants, auditors, and other tax professionals to realise the significance of managing Value-Added-Tax (VAT) operations and calculations.

Transforming Patient Experience refers to the process of improving the overall experience of patients receiving healthcare services.

designed to assess language skills at an advanced level, equivalent to the Common European Framework of Reference for Languages (CEF) level C1.

strategies and measures implemented to minimize the risk of violence towards healthcare workers, patients, and visitors within healthcare settings.

covers topics such as personal information, daily routines, and basic vocabulary related to everyday situations.

introduces the role of a bookkeeper and the underpinning knowledge to identify and carry out simple different bookkeeping activities.

the ability to manage both your own emotions and understand the emotions of people around you.

the use of specialized language and terminology in the medical field to communicate effectively with patients, colleagues, and other healthcare professionals.

learners at this level are able to understand and communicate in familiar and routine situations.

It is designed for non-native English speakers who want to demonstrate their proficiency in English for academic or professional purposes.

focuses on promoting healthy lifestyle choices and behaviors to improve overall well-being.

Students will learn and develop skills needed for a range of financial processes, including maintaining cost accounting records.

the study of what is going right with people and how to use those insights and tools to help people not only cope, but thrive.

This qualification is suitable for individuals who want to improve their English language skills for everyday communication, work, or further studies.

It is designed for individuals who have a basic understanding of English and can communicate in simple everyday situations.

for learners who have a basic understanding of English and can communicate in everyday situations with some support.

for non-native English speakers who want to demonstrate their ability to use English effectively in a wide range of professional and social contexts.

the ability to guide and influence individuals and organizations in the healthcare industry towards achieving a common goal of improving health outcomes.