the ability to guide and influence individuals and organizations in the healthcare industry towards achieving a common goal of improving health outcomes.

It is designed for individuals who have a basic understanding of English and can communicate in simple everyday situations.

for individuals who have a basic understanding of English and can communicate in familiar situations.

for learners who have a basic understanding of English and can communicate in everyday situations with some support.

the study of what is going right with people and how to use those insights and tools to help people not only cope, but thrive.

the exchange of information and understanding between people from different cultural backgrounds.

designed to assess language skills at an advanced level, equivalent to the Common European Framework of Reference for Languages (CEF) level C1.

tests the ability to understand complex texts, express opinions and ideas fluently, and communicate effectively in English.

Transforming Patient Experience refers to the process of improving the overall experience of patients receiving healthcare services.

strategies and measures implemented to minimize the risk of violence towards healthcare workers, patients, and visitors within healthcare settings.

learners at this level are able to understand and communicate in familiar and routine situations.

covers topics such as personal information, daily routines, and basic vocabulary related to everyday situations.

It is designed for non-native English speakers who want to demonstrate their proficiency in English for academic or professional purposes.

Students will learn and develop skills needed for a range of financial processes, including maintaining cost accounting records.

facilitates tax controllers, accountants, auditors, and other tax professionals to realise the significance of managing Value-Added-Tax (VAT) operations and calculations.

help develop a sense of trust between the patient and provider, which might make it easier for patients to adhere to a provider's recommendations.

for non-native English speakers who want to demonstrate their ability to use English effectively in a wide range of professional and social contexts.

the use of specialized language and terminology in the medical field to communicate effectively with patients, colleagues, and other healthcare professionals.

introduces the role of a bookkeeper and the underpinning knowledge to identify and carry out simple different bookkeeping activities.

indicating near-native fluency and mastery of the English language. It is equivalent to the Cambridge English Proficiency (CPE) qualification.