Transforming Patient Experience refers to the process of improving the overall experience of patients receiving healthcare services.

learners at this level are able to understand and communicate in familiar and routine situations.

the study of what is going right with people and how to use those insights and tools to help people not only cope, but thrive.

help develop a sense of trust between the patient and provider, which might make it easier for patients to adhere to a provider's recommendations.

covers topics such as personal information, daily routines, and basic vocabulary related to everyday situations.

indicating near-native fluency and mastery of the English language. It is equivalent to the Cambridge English Proficiency (CPE) qualification.

focuses on promoting healthy lifestyle choices and behaviors to improve overall well-being.

facilitates tax controllers, accountants, auditors, and other tax professionals to realise the significance of managing Value-Added-Tax (VAT) operations and calculations.

for individuals who have a basic understanding of English and can communicate in familiar situations.

designed to assess language skills at an advanced level, equivalent to the Common European Framework of Reference for Languages (CEF) level C1.

for learners who have a basic understanding of English and can communicate in everyday situations with some support.

This qualification is suitable for individuals who want to improve their English language skills for everyday communication, work, or further studies.

Students will learn and develop skills needed for a range of financial processes, including maintaining cost accounting records.

It is designed for individuals who have a basic understanding of English and can communicate in simple everyday situations.

for individuals who have a high level of English proficiency and can use the language effectively in a variety of complex and demanding situations.

introduces the role of a bookkeeper and the underpinning knowledge to identify and carry out simple different bookkeeping activities.

strategies and measures implemented to minimize the risk of violence towards healthcare workers, patients, and visitors within healthcare settings.

the exchange of information and understanding between people from different cultural backgrounds.

studying this qualification will develop practical accountancy skills in the double-entry bookkeeping system and in using associated documents

It is designed for non-native English speakers who want to demonstrate their proficiency in English for academic or professional purposes.