Transforming Patient Experience refers to the process of improving the overall experience of patients receiving healthcare services.

for learners who have a basic understanding of English and can communicate in everyday situations with some support.

help develop a sense of trust between the patient and provider, which might make it easier for patients to adhere to a provider's recommendations.

designed to assess language skills at an advanced level, equivalent to the Common European Framework of Reference for Languages (CEF) level C1.

studying this qualification will develop practical accountancy skills in the double-entry bookkeeping system and in using associated documents

facilitates tax controllers, accountants, auditors, and other tax professionals to realise the significance of managing Value-Added-Tax (VAT) operations and calculations.

for individuals who have a high level of English proficiency and can use the language effectively in a variety of complex and demanding situations.

introduces the role of a bookkeeper and the underpinning knowledge to identify and carry out simple different bookkeeping activities.

Students will learn and develop skills needed for a range of financial processes, including maintaining cost accounting records.

the ability to guide and influence individuals and organizations in the healthcare industry towards achieving a common goal of improving health outcomes.

This qualification is suitable for individuals who want to improve their English language skills for everyday communication, work, or further studies.

the study of what is going right with people and how to use those insights and tools to help people not only cope, but thrive.

It is designed for individuals who have a basic understanding of English and can communicate in simple everyday situations.

strategies and measures implemented to minimize the risk of violence towards healthcare workers, patients, and visitors within healthcare settings.

the use of specialized language and terminology in the medical field to communicate effectively with patients, colleagues, and other healthcare professionals.

covers topics such as personal information, daily routines, and basic vocabulary related to everyday situations.

for individuals who have a basic understanding of English and can communicate in familiar situations.

the ability to manage both your own emotions and understand the emotions of people around you.

It is designed for non-native English speakers who want to demonstrate their proficiency in English for academic or professional purposes.

tests the ability to understand complex texts, express opinions and ideas fluently, and communicate effectively in English.